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Keeping health and safety in mind, we will be there for you
We are committed to supporting your research during this challenging time by providing tools to help you find better treatments and improve the quality of lives. As a global company, we operate in countries which have been impacted to varying degrees, and as such have taken the appropriate precautionary measures to ensure our employees’ health and safety is protected, while providing no disruption in your service:
Product manufacturing and order fulfillment: We have taken additional steps to ensure the safety of our employees, yet still maintain our normal order fulfillment times.
Sales support / consultation: To better support you during this period, we encourage you to schedule a virtual meeting with your local sales consultant. We find it to be the next best thing to visiting your site as it allows us to share relevant content for your use case / study design.
Technical support and customer service: Our support teams remain available during our standard business hours to answer questions you may have.
We will continue to monitor the potential impact of the novel coronavirus (COVID-19).
For any questions, please contact us anytime. Our sales and support team is happy to meet you virtually and to be able to continue to serving you, we are happy to arrange an online demo via video chat anytime – just let us know.