Innovations in Electrophysiology

Support Request

Please fill out the form to send us your support request. We will usually contact you within 24 hours.

Contact Information
Add product name of the concerned device.
Add serial no. of the concerned device.
Mailing List


Contact our support team! We have a team of specialists for neuronal, cardiac, and ion channel applications. In case you have any question, you can either fill out the support form or send us an e-mail to support [at] multichannelsystems.com.

In addition, we also offer support via Skype on request.

Our application-focused support team is assisted by their colleagues from the software and hardware department. So whatever your question might be, we will do our best to help you. We strive to answer all your inquiries as quickly as possible, usually within 24 hours. In order to ensure that you receive the best answer as quickly as possible, we use the electronic ticket system OTRS.

In general, all support inquiries are free of charge. Free phone calls, e-mails, and forum FAQ are part of our customer-service oriented attitude. For whole-day trainings in your lab, we are happy to send you a quotation.

And now, shoot your questions to us via the support form or support [at] multichannelsystems.com (e-mail). We are looking forward to hearing from you!